Policies and Terms

sample imageThis document explains the CSR COMPUTERS Repair Policy such that both the Customer and associates of CSR COMPUTERS understand, accept, and are in complete agreement with the terms and conditions of service before any work is accepted for service or repair. This Service Policy applies to all services and repair work done by any associates of CSR COMPUTERS. This policy also describes procedure, warranty, price, and turn-around times: It is the sole responsibility of the customer to maintain current backups of all computer programs and data prior to releasing the computer for service to CSR COMPUTERS. CSR COMPUTERS or any of its Associate cannot guarantee that data or application software can be salvaged or remain operable through repairs or service. CSR COMPUTERS or any of it Associate will attempt to maintain such operational integrity; however it is not warranty or guaranteed. We advise the customer to backup all data; and maintain copies of original software CDs. If the customer does not have these available, CSR COMPUTERS can and will attempt to backup (prepare an Image of) the hard-drive and reinstall it at the completion of the repair, at an additional charge;

Warranty for repairs will be covered under the following term and condition:

  •  Labor is warranted for 14 days from the date of pick-up. This only includes labor related to repaired parts or services needed to restore the computer to operation.
  • Components replaced during this repair are only covered under manufacture warranties; CSR COMPUTERS will attempt repairs with customer incurring labor cost as outline under the guideline of this Policy.
  • CSR COMPUTERS or any of its Associates are not responsible for any adware, spyware, viruses, or any malicious malware should system become infected again after pick-up. Customer will be charged for each clean unless you had our 6 Month Warranty Service.

CSR COMPUTERS accepts PCs, Laptop and Game console under the following terms and conditions:

  • The Service Department will evaluate the machine, and prepare an estimated cost of repair. Evaluation fee is $55.00. If customer so decide that CSR COMPUTERS or any of its Associate can proceed with repairs the $55.00 will be applied to the final repair costs. If estimated repair costs are decliened or unit's cost of repair exceeds value of unit, the $55.00 will be applied to the "Diagnosis Fee".  When the assessment is complete, an associate of CSR COMPUTERS will call the customer to explain what repairs are needed. The Customer can then decide whether to precede with the repairs or pick-up the system. Repaired equipment is expected to be picked up promptly, Equipment unclaimed after completions of repairs are made. Must not exceed 60 days, will then become property of CSR COMPUTERS and may be sold to recover cost.

 

Limits of Liability

It is recognized that all computer failures in non-working equipment, current and future, cannot be analyzed with absolute accuracy. Many issues are related to multiple causes. Malfunctioning components may not be detectable until after initial repairs have been completed. Intermittent problems may not be detected even then. CSR COMPUTERS will make every effort to assess the full extent of a hardware failure initially, and when service is complete, will run the computer through a final diagnostic analysis prior to closing the service order. Future failures of components not directly related to this or other ancillary issues cannot be predicted. Components not related to this repair are excluded from this warranty. The customer is advised to power-up the system and confirm their acceptance of the repair and operation of their equipment prior to leaving the store. No warranty is implied for any component not addressed during initial assessment by the customer and repaired by CSR COMPUTERS at the time of pick-up. Standard turn-around time is three to five business days. Most repairs can be done with 24 to 48 hours.